Investor Charter

Data for every month ending
SN YEAR Carried forward from previous Year Received during the year Resolved during the year Resolved/Pending at the end of the year Average Resolution on time
NSE BSE SCORES SM-ODR NSE BSE SCORES SM-ODR NSE BSE SCORES SM-ODR NSE BSE SCORES SM-ODR
1 Directly From Investor 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
2 SEBI (Scores 2.0) 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
3 Stock Exchanges 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
4 Other Sources if any 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
5 Grand Total 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Trend of Monthly Disposal of Complaints 2024-25
S.N MONTH Carried forward from previous month Received Resolved* Pending**
NSE BSE SCORES SM-ODR NSE BSE SCORES SM-ODR NSE BSE SCORES SM-ODR NSE BSE SCORES SM-ODR
5 Aug-24 - - - - - - - - - - - - - - - -
6 Sep-24 - - - - - - - - - - - - - - - -
7 Oct-24 - - - - - - - - - - - - - - - -
8 Nov-24 - - - - - - - - - - - - - - - -
9 Dec-24 - - - - - - - - - - - - - - - -
10 Jan-25 - - - - - - - - - - - - - - - -
11 Feb-25 - - - - - - - - - - - - - - - -
Year Total 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Trend of Annual Disposal of Complaints
SN YEAR Carried forward from previous Year Received during the year Resolved during the year Resolved/Pending at the end of the year
NSE BSE SCORES SM-ODR NSE BSE SCORES SM-ODR NSE BSE SCORES SM-ODR NSE BSE SCORES SM-ODR
3 2024-25 - - - - 0 0 0 0 0 0 0 0 0 0 0 0
Grand Total 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Data for every month ending
SN YEAR Carried forward from previous Year Received during the year Resolved during the year Resolved/Pending at the end of the month
Pending for less than 3 month Pending for more than 3 month
NSE BSE SCORES SM-ODR NSE BSE SCORES SM-ODR NSE BSE SCORES SM-ODR NSE BSE SCORES SM-ODR NSE BSE SCORES SM-ODR
1 Directly From Investor 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
2 SEBI (Scores 2.0) 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
3 Stock Exchanges 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
4 Other Sources if any 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
5 Grand Total 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
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Customer Care No. as 011-69112000

Compliance Officer: +917011854730

info@urjaglobalinvestment.com

compliance@urjaglobalinvestment.com

grievance@urjaglobalinvestment.com

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a. Prevent Unauthorised transactions in your account --> Update your mobile numbers/email IDs with your Stock Brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day. Prevent Unauthorized Transactions in your demat account Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from NSDL/CDSL on the same day.
b. There is no need to issue a cheque. Please write the Bank account number and sign the IPO application form to authorize your bank to make payment in case of allotment. In case of non allotment the funds will remain in your bank account. Issued in the Interest of Investor. Investments in securities market are subject to market risks; read all the related documents carefully before investing
c. KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
d. Investor awareness on fraudsters that are collecting data of customers who are already into trading on Exchanges and sending them bulk messages on the pretext of providing investment tips and luring them to invest with them in their bogus firms by promising huge profits.
e. Advisory for investors - Clients/investors to abstain them from dealing in any schemes of unauthorised collective investments/portfolio management, indicative/ guaranteed/fixed returns / payments etc.
f. Display following message at a prominent place on the homepage of their website (if any). “Attention Investors 1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 01, 2020. 2. Update your email id and mobile number with your stock broker / depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge. 3. Check your securities / MF / bonds in the consolidated account statement issued by NSDL/CDSL every month. .......... Issued in the interest of Investors" g. Link to voting URLs on voting on motions moved by Listed Companies, which will redirect the investor to the webpage of the respective Depository who in turn will enable access to the e-voting portals of various ESPs h. ASBA has been made a mandatory payment mechanism for all investors including retail investors for all public issues opening on or after Jan 1, 2016

Escalation Matrix for Stock Broker & Depository Grievances

Escalation Matrix for Stock Broker & Depository Grievances
Details of Contact Person Address Contact No. Email Id Working Hours
Customer Care Helpdesk Team M 132, 2nd Floor, Inner Circle, Connaught Place, Delhi - 11001 011-69112000 customercare@urjaglobalinvestment.com Mon to Sat 9:30 a.m. to 5:30 p.m. (except 2nd & 4th Sat)
Head of Customer Care - Shilpi M 132, 2nd Floor, Inner Circle, Connaught Place, Delhi - 11001 011-69112000 customercare@urjaglobalinvestment.com Mon to Sat 9:30 a.m. to 5:30 p.m. (except 2nd & 4th Sat)
Compliance Officer - Ajay N Jya M 132, 2nd Floor, Inner Circle, Connaught Place, Delhi - 11001 +917011854730 compliance@urjaglobalinvestment.com Mon to Sat 9:30 a.m. to 5:30 p.m. (except 2nd & 4th Sat)
Director - Shishir Kumar M 132, 2nd Floor, Inner Circle, Connaught Place, Delhi - 11001 9266151444 / 9650498414 shishirkashyap@urjaglobalinvestment.com Mon to Sat 9:30 a.m. to 5:30 p.m. (except 2nd & 4th Sat)
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